If you cancel a booking within 24 hours of making it, you will receive a full refund to your original payment method. Cancellations made 2-7 days before the access start date are eligible for a 50% refund. Cancellations made less than 48 hours before the access start date are not eligible for a refund.
If a outfitter cancels a confirmed booking, you will receive a full refund regardless of the cancellation window. We take outfitter cancellations seriously and may remove outfitters who repeatedly cancel confirmed bookings.
Refundable deposits are returned within 3-5 business days after the access item is returned and inspected by the outfitter. Deposits may be withheld in full or in part if the item is returned damaged or significantly later than agreed.
If the access item arrives damaged, significantly different from the listing description, or doesn't arrive at all, contact us immediately at support@gowithcongo.com. You may be eligible for a full or partial refund depending on the circumstances.
Approved refunds are typically processed within 3-5 business days. The time for the refund to appear on your statement depends on your card issuer and may take up to 10 business days.
For refund requests or disputes, please contact our support team at support@gowithcongo.com or through your booking dashboard.